What I Learned from 20 Years of Startups

I did the calculations the other day and realized I have been working with startups for 20 years!  Wow, how did that happen?  I see it as almost an addiction.  I am addicted to the passion, to the possibility, to the fast paced environment and to the ability to make a...

Fanatical Brand Engagement

Every once in a while, I have such a positive social media/customer service experience that I am compelled to tell everyone I know about it.  And isn’t that the beauty of social media?  The reason we all diligently post, retweet and engage our customers online. ...